Service Advisor Professional

4 days ago


Eastbourne, East Sussex, United Kingdom Birchwood Group Full time
Job Overview
The Birchwood Group is a forward-thinking company with retail stores, workshops, and facilities across the south coast of Sussex and Hampshire. As a Service Advisor, you will play a vital role in delivering exceptional customer service to our valued clients. You will be responsible for ensuring that all service customers are dealt with in a friendly, efficient, and professional manner.

Salary: £27,000 per annum + bonus

Key Responsibilities:
* Manage customer interactions and ensure processes are handled smoothly to facilitate an excellent service experience.
* Support and guide customers throughout the purchase of their new vehicle.
* Administer aftersales requests, including job card preparation, bookings, quotes, and parts orders via the Pinnacle DMS system.

Requirements:
* Excellent verbal and written communication skills.
* Ability to work with minimum supervision and as part of a team.
* Competent with standard MS office packages and able to work within our Values.

Benefits:
* 22 days annual leave + bank holidays.
* Health cash plan, subsidised vehicle purchase, and aftersales scheme (upon completion of probation).
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