Automotive Service Coordinator

20 hours ago


Eastbourne, East Sussex, United Kingdom Birchwood Group Full time

Overview

Birchwood Group, a leading retailer with operations across Sussex and Hampshire, is seeking an exceptional Service Advisor to join their MG dealership. This role offers an exciting opportunity to provide outstanding customer service and contribute to the company's reputation for delivering excellent service.

About the Role

The Service Advisor will be responsible for ensuring seamless interactions with customers, managing aftersales requests, and administering job cards through the Pinnacle DMS system. Key duties include greeting customers, coordinating vehicle progress, and achieving targets using EVHC.

Requirements

  • Excellent verbal and written communication skills
  • Prior experience in providing high-quality customer service
  • Ability to work independently with minimal supervision
  • Strong teamwork and problem-solving skills
  • Proficiency in standard Microsoft office packages

Compensation and Benefits

This position offers a competitive salary of £27,000 + bonus, with an average 45-hour workweek. The package also includes:

  • Holiday entitlement: 22 days per year + bank holidays
  • Affordable health cash plan
  • Subsidized vehicle purchase scheme (upon completion of probation)

We are an Equal Opportunities Employer


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