Service Consultant

1 week ago


Eastbourne, East Sussex, United Kingdom Birchwood Group Full time
Job Description

We are seeking an exceptional Service Advisor to join our Aftersales Team at our MG dealership in the south coast of Sussex and Hampshire. As a Service Advisor, you will play a vital role in managing customer interactions and ensuring that processes, paperwork, and systems are handled smoothly to facilitate an excellent service experience.

Your Key Responsibilities:
  • Manage aftersales requests, including job card preparation, bookings, quotes, and parts orders via the Pinnacle DMS.
  • Greet customers, manage their vehicle progress through workshop, and ensure accurate use of EVHC to achieve pre-set targets.
  • Deliver exceptional customer satisfaction, exceeding manufacturer targets, and perform ad hoc duties as required.
Requirements:
  • Excellent verbal and written communication skills.
  • Passion for delivering high levels of customer service.
  • Ability to work with minimum supervision.
  • Proven excellence as a team player.
  • Competent with standard MS office packages.
  • Ability to work within our Values.
Salary and Benefits:

A competitive salary of £27,000 + bonus is offered, along with 45 hours average per week, Monday to Friday - 08:00 to 18:00, and Saturday 08.30 to 17.00 (1 in 3 – paid as overtime). Additional benefits include 22 days per year + bank holidays, health cash plan, subsidised vehicle purchase, and aftersales scheme upon completion of probation.


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