Quality and Service Improvement Lead

4 weeks ago


Crewe, Cheshire East, United Kingdom Lookers Full time
Role Responsibilities
  • Drive continuous improvement in customer satisfaction by assessing and resolving customer complaints
  • Collaborate with Sales and Service Managers to ensure timely resolution of complaints
  • Undertake root cause analysis to identify recurring issues and derive mitigation measures

The ideal candidate will have a strong understanding of the motor trade sector, excellent judgment and analytical skills, and proven ability to prioritise customer satisfaction and empathy.



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