Helpline Support Specialist

1 month ago

West Midlands, United Kingdom WEBRECRUIT Full time
Helpline Advisor (Night Service) – Birmingham

Job Summary:

We are seeking a skilled Helpline Advisor to join our team in Birmingham. As a Helpline Advisor, you will provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via our helpline and deliver crisis prevention training online and in community settings across the UK.

Key Responsibilities:

  • Work as part of a team providing crisis prevention support to a range of clients via multichannel communication platforms.
  • Work on a 7-day shift system.
  • Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
  • Maintain accurate records and input data monitoring into the data base system.
  • Participate in clinical supervision and reflective practice.
  • Provide training, mentoring and coaching to new recruits.

Requirements:

  • A degree or professional qualification in Health or Social Care, Community Work or a related discipline.
  • Previous experience of working in an advisory capacity in crisis prevention or mental health.
  • A proven record of working directly with vulnerable young people.
  • Experience of providing advice and guidance via multiple communication channels.
  • The ability to empathise, support and build rapport with vulnerable people and those who care about them, remaining non-judgemental and adhering to the remit of the service.

Benefits:

  • Salary: £15,136 per annum (Scale point 24).
  • An additional allowance of £10 per night shift.
  • 16.5 hours per week – 2 nights per week.
  • 28 days' annual leave plus Bank Holidays (pro rata for part time workers).
  • An attractive pension scheme.
  • Simply Health membership.
  • Enhanced sick pay.

About Us:

We are committed to the principle of equal opportunity in employment and our recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We are committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

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