Fishing Product Specialist

2 months ago

Gateshead, Gateshead, United Kingdom JD Group Full time
{"Role Overview": "As a key member of our team, you will be responsible for providing exceptional customer service and ensuring our customers receive the best possible shopping experience while in our store. You will be dealing with and advising our customers on our extensive range of Fishing products, including coarse and carp fishing gear, sea, fly, predator, and specialist tackle.

Key Duties/Responsibilities:

* Engage customers following our service model.
* Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
* Play your part in creating a safe and compliant operating environment for all colleagues and customers.
* Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
* Follow processes and policies in line with expectations.

Skills/Experience/Knowledge preferred:

* Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
* Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
* Experience of effectively prioritising and to achieve team goals and objectives.
* A passion for customer service and a proven record of delivering excellence in this area.
* Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.
* Keen interest in Fishing industry/community.

Behaviours:

* A positive role model that champions FR's vision, purpose & values.
* Brings passion and energy to their work and uses this to create a winning team.
* Has a learning mindset, open to ideas and embracing change.
* Demonstrates a high level of self-awareness and empathy.
* Works collaboratively with their team.
* Show resilience and has the tenacity to bounce back.
* Takes responsibility for their impact on the customer.
* Maintains a high level of personal integrity.
* Timely and punctual with all deadlines.
* Deals with multiple issues whilst working under pressure.

We know our employees work tirelessly to make JD Group the success it is today and in turn, we offer them some amazing benefits:

* Incremental Holiday Allowance
* Staff Discount On JD Group and other brands within the organisation
* Discounted membership at JD Gyms
* Personal development opportunities to learn and develop at work.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion

Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you again for your time.
"}

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