Scheduling Coordinator

2 months ago

Manchester, United Kingdom Agilent Full time

About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Scheduling Coordinator. As a key member of our service operations team, you will play a critical role in ensuring the efficient scheduling of our service engineers' on-site visits for repairs, maintenance, and installations across the UK and Ireland.

Main Responsibilities

  • Efficiently schedule service engineers' on-site visits to meet contractual response times and customer needs.
  • Optimize the productivity of our service engineers while ensuring customer satisfaction.
  • Prioritize service calls, manage critical issues, and communicate service status to customers.
  • Collaborate with the service manager, sales, and sales management to ensure efficient scheduling.

Requirements

  • First experience in an administrative, scheduling, or customer-oriented position.
  • Full proficiency in English.
  • Proficiency in Microsoft Office.
  • SAP/CRM knowledge is an advantage.

What We Offer

  • An opportunity to make a significant impact in a world-class company and develop your skills.
  • A role among passionate colleagues in a growth-oriented and inclusive environment.
  • Career development opportunities in an international company.
  • Competitive compensation and benefits package.
  • Work-Life-Balance programs.
  • Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance.

About Agilent

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise.

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