Maintenance Operations Manager

3 days ago

Shrewsbury, Shropshire, United Kingdom Jones Street Residential Full time

About the Role:

We are seeking a highly skilled and experienced Maintenance Operations Manager to join our team at Jones Street Residential. This is an excellent opportunity for someone who is passionate about property management and wants to take their career to the next level.

The successful candidate will be responsible for managing the service operations of one residential apartment community, including meeting with owners and senior leadership, developing scopes of work, managing capital projects, vendor relations, and analyzing properties with respect to capital needs, budgeting, and maintenance.

This role also involves overseeing the recruitment, training, and management of the onsite maintenance staff.

Responsibilities:

  • Lead by example and set high standards for the maintenance team
  • Support the property in daily operational matters to ensure that the property's needs are met and JSR's standards are upheld
  • Forecast expense needs and contribute to annual budget planning and long-term capital planning
  • Manage the financial performance of the property in accordance with the established budget
  • Identify areas for improvement and communicate suggestions to improve efficiency, expense savings, productivity, and revenue-generating ideas
  • Report difficulties such as employee performance, financial liability, and asset conditions that may place property operations in jeopardy to senior management
  • Resolve problems and escalate to the attention of Community Manager or Senior Management when necessary
  • Oversee the management of resident and property service requests to ensure work is completed correctly and timely
  • Utilize feedback to improve standard operating procedures and customer service
  • Periodically inspect work performed by other maintenance team members, contractors, vendors, and other service providers to verify the work, materials, and services meet quality standards, scope, and specifications as required
  • Maintain adequate inventory of spare maintenance materials and work with Community Manager to order supplies and tools as needed to stay within budgetary guidelines
  • Complete monthly preventative maintenance procedures, including routine property inspections of buildings, property, and mechanical systems, and act to quickly address risks
  • Conduct regularly scheduled team safety meetings, keep up-to-date on all OSHA and other safety-related laws and requirements to ensure property compliance
  • Demonstrate excellent customer service and interpersonal communication skills, effectively interact with residents, clients, team members, and other business contacts, respond courteously to questions and requests, and stay calm when addressing and resolving customer problems
  • Leads, develops, and trains staff to meet established goals
  • Assist with staff development, including interviews, coaching, counseling, and teaching to ensure that proper procedures are followed
  • Troubleshoot and repair HVAC, plumbing, electric, major appliances, and all other systems on property; handle tile work, carpentry, and drywall repairs
  • Participate in on-call emergency rotation and respond to emergencies after hours as needed

Qualifications:

  • Five to seven years of experience in property maintenance management, other building maintenance, or related trade is required
  • General contractor's license preferred; licenses and/or certifications for HVAC, mold, asbestos removal, pool operation, electrician, construction, etc. preferred
  • Employment history that demonstrates the application and usage of mechanical, electrical, plumbing, and/or HVAC maintenance and repair techniques
  • Demonstrated management and supervisory skills necessary to lead, direct, evaluate, and mentor subordinate and peer employee staff
  • Experience creating and managing a budget and/or P&L
  • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resources documents, to create and make presentations to senior management and staff
  • Demonstrated proficiency in word processing, spreadsheet, and database management programs to complete required reports and employment documents
  • Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percentages to complete financial records, budgets, and other fiscal reporting information
  • Proficiency with industry software, apps, and computer programs; Yardi experience highly preferred
  • Outstanding communication skills, both written and verbal
  • Must have valid driver's license and a reliable form of transportation

Salary and Benefits:

The estimated salary for this position is $85,000-$100,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) retirement plan, life insurance, paid time off, parental leave, short-term and long-term disability, and more.

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