Student Services Coordinator
1 month ago
Job Title: Student Services Specialist
Agency: Commonwealth of Virginia
Location: Norfolk, VA
FLSA: Non-Exempt
Hiring Range:
Full Time or Part Time: Full Time
Job Summary:To provide exceptional enrollment-related services to students, faculty, and administrative offices. To review applications and make initial decisions regarding students' eligibility for in-state tuition. To interpret Virginia law and uphold policies.Key Responsibilities:
• Provide outstanding customer service to students, faculty, and administrative offices.
• Review applications and make initial decisions regarding students' eligibility for in-state tuition.
• Interpret Virginia law and uphold policies related to enrollment and student services.
• Develop and maintain effective relationships with students, faculty, and administrative offices.
• Collaborate with colleagues to ensure seamless delivery of student services.
Requirements:
• Exceptional customer service skills and a high level of attention to detail.
• High level of proficiency with typical office software, including word processing, spreadsheet, and database software.
• Effective time management and organizational skills, with the ability to multi-task in a fast-paced environment where high levels of accuracy are essential.
• Excellent oral and written communication skills, with the ability to explain complex policies and procedures to individuals from diverse backgrounds.
• Demonstrated ability to interpret complex policies and procedures and make decisions based on established criteria.
• Ability to exercise judgment where a specific situation may not be directly addressed by a rule, or the rule may be ambiguous.Preferred Qualifications:
•
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