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Customer Service Manager

2 months ago

Weldon, United Kingdom More Recruitment Solutions Full time
Customer Care Manager

We are seeking a highly skilled and experienced Customer Care Manager to join our team at More Recruitment Solutions. As a key member of our operations team, you will be responsible for managing day-to-day customer communications and KPI management.

Main Responsibilities:
  • Build and maintain positive relationships with customers, providing exceptional service and support.
  • Manage customer queries and issues, escalating as necessary to ensure timely resolution.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with internal teams to drive a customer-focused culture and ensure seamless communication.
  • Provide accurate and timely responses to customer inquiries, using product and service information to resolve issues efficiently.
Requirements:
  • Proven experience in customer-facing roles, with a strong track record of building and maintaining relationships.
  • Excellent communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Strong attention to detail and organizational skills, with the ability to maintain accurate records and reports.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.