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Customer Service Delivery Manager

1 month ago

Castleford, Wakefield, United Kingdom M Group Services Limited Full time
In order to succeed in this challenging and rewarding role, we are seeking an experienced Maintenance Controller with a proven track record of delivering results-driven maintenance programs that meet or exceed SLAs. As a key member of our operations team, you will be responsible for managing a range of tasks, including statutory inspections, cost optimization, and customer communication. If you have a passion for maintaining plant and equipment, a talent for problem-solving, and a commitment to delivering exceptional customer service, we want to hear from you

About the Job
As a Maintenance Controller at M Group Services Limited, you will work closely with our operations team to ensure that all maintenance events are carried out efficiently and effectively. This will involve managing statutory inspections, adopting best cost solutions, contacting customers, and scheduling compliance and service events. You will also be responsible for identifying areas for improvement and implementing changes to maintain high standards of quality and safety.

Key Responsibilities
- Manage statutory inspections and adopt best cost solutions
- Contact customers and schedule compliance and service events
- Identify areas for improvement and implement changes to maintain high standards of quality and safety

Salary and Benefits
The successful candidate will receive a salary of £32,000 per annum, depending on experience, plus benefits including 25 days annual leave, discretionary bonus, contributory pension, life assurance, and access to a rewards platform.

Requirements
- Experience in plant and fleet maintenance
- Strong IT skills and Microsoft Office expertise

What We Offer
M Group Services Limited offers a dynamic and supportive work environment, where you will have the opportunity to develop your skills and career prospects. Our company values include teamwork, innovation, and customer satisfaction, and we are committed to providing ongoing training and development opportunities for our employees.

Benefits
- 25 days annual leave
- Discretionary bonus
- Contributory pension
- Life assurance
- Access to rewards platform

This is an exciting opportunity for a talented Maintenance Controller to join our team and make a real difference in delivering exceptional customer service.