Application Support Specialist

2 months ago


London, Greater London, United Kingdom NEC Software Solutions Full time
Job Description

Job Title: Application Support Consultant

Job Summary:

We are seeking a highly skilled Application Support Consultant to join our Customer Support Operations team at NEC Software Solutions. As a key member of our team, you will be responsible for providing technical assistance, application support, and guidance to our Housing solution customers.

Key Responsibilities:

  • Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.

Requirements:

  • Knowledge of Housing Management Software is Essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience of delivering support to users.

Desirable Skills:

  • Experience with NEC Housing software and related applications.
  • Microsoft Windows/Linux/Solaris.
  • Understanding of software development principles in an ISO 9001 environment.

Benefits:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost).
  • 25 days paid holiday with the option to buy/sell (FTE).
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost).
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.
  • A selection of flexible benefits to suit your individual needs.

Equal Opportunities Employer: NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.



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