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Enterprise Windows Desktop Support Specialist

1 month ago

London, Greater London, United Kingdom TEKsystems Full time

Job Title: Windows EUC Engineer

Job Description:

As a Windows EUC Engineer at TEKsystems, you will provide enterprise-class Windows desktop support and collaborate with various IT teams to enhance and improve the user environment. You will mentor staff, document processes, and engage with key stakeholders to ensure high customer satisfaction. Your role will involve providing exceptional customer service following ITIL Service Management methodologies.

Key Responsibilities:

  • Manage Windows Desktop SOE, including OS, Office, and third-party application installation, patching, and configuration
  • Expertise in managing Windows 10/11 and Microsoft 365
  • Manage complex Microsoft Windows EUC environments for medium to large businesses
  • Advanced SCCM skills in medium to large businesses
  • Implement and manage Intune (MDM)
  • In-depth knowledge of Active Directory Domain Services (AD DS) and Entra ID
  • Proficient in Group Policy Management

Personal Attributes:

  • Exceptional customer service skills
  • Strong collaboration and communication abilities
  • Proactive issue management
  • Ability to mentor and train staff
  • Effective documentation skills
  • Analytical mindset for troubleshooting and problem-solving

Working Environment:

You will work in a dynamic IT environment, collaborating with local and offshore teams. You will be responsible for providing 3rd Level Desktop Support, managing software upgrades and patches, and supporting hardware and peripherals. Your role will also involve proactive issue management and ensuring the effective management of information-reporting requirements.