Escalator Technical Manager

4 weeks ago

Manchester, United Kingdom Stannah Full time

Technical Escalator Manager Job Description

We are seeking a highly skilled Technical Escalator Manager to lead our national efforts in improving first-time fix rates and reducing repeat call incidents across a major client portfolio. This role will cover the North of England and is a fantastic opportunity for an experienced professional to drive technical improvements and ensure operational excellence.

Key Responsibilities:

  • Develop and implement a national improvement plan focused on enhancing first-time fix rates and reducing repeat calls.
  • Analyse performance data to identify and prioritize underperforming assets, and implement targeted solutions.
  • Design and deliver technical training programs for engineers and field managers to address product and skill gaps.
  • Collaborate with internal teams and suppliers to create product-specific technical documentation and adjust maintenance methodologies.
  • Lead strategic reviews and measure the effectiveness of training and performance improvements.
  • Act as a technical leader to motivate, coach, and engage branch engineers and technicians to improve overall field performance.
  • Maintain strong working relationships with internal teams, customers, and external suppliers to drive continuous improvement and customer satisfaction.
  • Assist local service branches to diagnose, identify, and source parts and equipment.

Requirements:

  • Proven experience in technical service management within the escalator industry.
  • Strong leadership and communication skills, with a focus on coaching and motivating teams.
  • Demonstrated success in delivering technical improvement programs and driving operational performance.
  • Ability to develop and manage working relationships at all levels, ensuring full engagement with technical and service development programs.
  • Strong problem-solving skills with a proactive and strategic approach to service delivery.
  • Relevant professional or technical qualifications, including NVQ Level 3 in Escalator Engineering (required) and NVQ Level 4 in Testing and Commissioning (desirable).

Benefits:

  • Market-aligned salary, paid on a monthly basis.
  • Profit share bonus scheme, paid to all employees every quarter, based on Group Company profits.
  • 25 days holiday, plus bank holidays.
  • Holiday scheme to buy extra days' annual leave.
  • Pension scheme, with matched contribution/salary sacrifice.
  • SimplyHealth cash plan, allowing you to claim towards health costs.
  • Life assurance scheme.
  • Long service award scheme, with holiday benefit.
  • Company benefits discount rewards scheme, including shop discounts, hotel discounts, days out, and more.
  • Employee assistance programme, a workplace initiative to support and enhance well-being.
  • Enhanced maternity and paternity provision.
  • Company-funded LinkedIn learning account.
  • Company vehicle.

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