Senior Client Services Lead

3 days ago


London, Greater London, United Kingdom Office Angels Full time

Senior Client Services Lead

Office Angels is recruiting a Senior Client Services Lead to support our Store Manager and drive sales growth. As an Assistant Manager, you'll provide exceptional service and product knowledge as a Senior Client Advisor, while coaching and developing the sales team.

Key Responsibilities:

  • Support the Store Manager in team leadership, store administration, opening and closure procedures, keyholding, and staff inductions and training.
  • Organise and implement store rotations, shifts, and holidays.
  • Handle customer inquiries and escalate as necessary, effectively making decisions and providing excellent after-sales service.
  • Oversee daily business operations within the store, offering constructive input regarding existing collections and new products to the Global Team.

Requirements:

  1. Previous experience in retail, with good knowledge of store procedures and processes.
  2. Excellent planning and organisational skills, with the ability to make effective decisions.

Salary: We offer a competitive salary of £35,000 - £40,000 (+bonus).



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