Hospitality Operations Manager

8 hours ago


Wigan, Wigan, United Kingdom Britannia Hotels Full time
Hospitality Operations Manager\

The Britannia Wigan is seeking a seasoned Hospitality Operations Manager to oversee the smooth operation of our hotel's food and beverage services.

This strategic role requires someone with expertise in managing teams, optimizing service delivery, and driving customer satisfaction.

Main Objectives:

  • Develop and implement strategies to improve operational efficiency and reduce costs.
  • Lead by example, promoting a positive work culture and empowering team members.
  • Mentor and coach staff to enhance their skills and knowledge, driving individual growth.
  • Analyze guest feedback and develop initiatives to address concerns and drive customer satisfaction.
  • Maintain accurate records of sales, inventory, and employee performance, informing business decisions.

Compensation Package:

  • A salary range of £28,000 - £35,000 per annum, based on experience.
  • Comprehensive benefits package, including up to 28 days holiday and auto enrolment pension scheme.
  • Opportunities for professional development and career advancement within the company.
  • Autonomy to make key decisions and shape the future of our hospitality operations.

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