Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
We are seeking a highly skilled Technical Support Specialist to join our team in Knowsley, Merseyside, North West England. As a key member of our IT department, you will be responsible for providing exceptional support and maintenance services to our customers.
About the Role:
- Provide 1st line support, assistance, and problem solving for stakeholders
- Provide troubleshooting, monitoring and maintenance of the ICT systems
- Maintain ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001)
- Maintain an overall understanding of the operation of the ICT infrastructure and integration for quick support and troubleshooting
- Ensure effective and efficient IT support to maximise productivity
Key Skills and Qualifications:
- Microsoft Windows 10/11
- Microsoft Office suite
- IT Helpdesk experience
- Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
- Software installation and maintenance
- IT Hardware maintenance and support
- Antivirus management
- Cyber Security Awareness
- Good communication both written and verbal
- Flexible and ability to prioritise workload according to challenging deadlines
- Ability to work well under pressure in a highly regulated environment
- Ability to engage with stakeholders at all levels
- A consistent professional approach to all tasks
Benefits:
- Luxurious office environment for this office-based role
- Secure car parking spaces available
- 29 days holidays per year including 8 bank holidays increasing with tenure
- Healthcare and Dental Schemes
- Company pension plan
- Life Assurance
- Salary Sacrifice Electric Cars and Cycle2work schemes
- Estimated salary: £26,500 - £28,500 per annum
How to Apply:
Please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration.
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