Technical Support Specialist

3 weeks ago


Prescot, Knowsley, United Kingdom AWD online Full time

Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team in Knowsley, Merseyside, North West England. As a key member of our IT department, you will be responsible for providing exceptional support and maintenance services to our customers.

About the Role:

  • Provide 1st line support, assistance, and problem solving for stakeholders
  • Provide troubleshooting, monitoring and maintenance of the ICT systems
  • Maintain ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001)
  • Maintain an overall understanding of the operation of the ICT infrastructure and integration for quick support and troubleshooting
  • Ensure effective and efficient IT support to maximise productivity

Key Skills and Qualifications:

  • Microsoft Windows 10/11
  • Microsoft Office suite
  • IT Helpdesk experience
  • Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi)
  • Software installation and maintenance
  • IT Hardware maintenance and support
  • Antivirus management
  • Cyber Security Awareness
  • Good communication both written and verbal
  • Flexible and ability to prioritise workload according to challenging deadlines
  • Ability to work well under pressure in a highly regulated environment
  • Ability to engage with stakeholders at all levels
  • A consistent professional approach to all tasks

Benefits:

  • Luxurious office environment for this office-based role
  • Secure car parking spaces available
  • 29 days holidays per year including 8 bank holidays increasing with tenure
  • Healthcare and Dental Schemes
  • Company pension plan
  • Life Assurance
  • Salary Sacrifice Electric Cars and Cycle2work schemes
  • Estimated salary: £26,500 - £28,500 per annum

How to Apply:

Please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration.



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