Senior Technical Support Specialist
3 weeks ago
Job Summary: We are seeking a highly skilled Senior Technical Support Specialist to join our team at Anson McCade. As a key member of our Digital Operations team, you will be responsible for providing technical support and expertise to our clients.
Key Responsibilities:
* Diagnose and resolve complex technical issues
* Implement features and continuously improve client applications
* Collaborate with L1, L2, and L3 support teams in fast-paced environments
* Develop and maintain technical documentation
* Stay up-to-date with the latest technologies and industry trends
Requirements:
* Strong expertise in Java (Java 8+) and related technologies
* Experience with monitoring tools like Grafana & Kibana
* Ability to troubleshoot, perform root cause analysis, and deliver timely fixes
* Experience with SQL, Unix, PowerShell, Shell Scripting, HTML/CSS
* Knowledge of relational and NoSQL databases (MongoDB, MySQL, Postgres, Cassandra)
About Us:
Anson McCade is a renowned consultancy that offers a dynamic and fast-growing work environment. We are committed to providing our clients with innovative solutions and exceptional service. If you are a motivated and experienced technical professional looking for a new challenge, please get in touch.
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