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Technical Consultant

2 months ago

London, Greater London, United Kingdom Telstra Full time
Job Title

Technical Consultant

As a Technical Consultant at Telstra Purple, you will thrive on solving complex problems and collaborating with your team to deliver innovative technical solutions to our enterprise customers. Your continuous learning and improvement mindset, combined with your technical expertise, will enable you to contribute to Telstra Purple's market share by providing Network consulting services and solutions to our Enterprise customers.

Key Responsibilities
  • Contribute to pre-sales activities, including reviewing inbound statements of work, validating and quantifying scope variations, providing technical guidance, and participating in kick-off meetings to ensure all relevant information has been handed over from sales to set up delivery for success.
  • Leverage your subject-matter expertise and strong understanding/translation of customer requirements to scope best-practice services and solutions in line with financial and performance targets.
  • Lead the design, development, and delivery of multiple technology consulting engagements; providing technical authority for the overall design, approach, and customer deliverables, and ensuring they are delivered in line with quality, cost, and time standards.
  • Act as a central point of customer contact for technical communications and escalations, and leverage your deep experience and lessons learned to develop issue mitigation strategies and support your team in resolving risks to service delivery.
  • Authentically engage and manage key stakeholder relationships both internally and externally, in order to deliver outstanding solutions across our portfolio.
  • Regularly communicate and collaborate with the PMO, providing knowledge transfer on key deliverables to ensure the tracking of tasks and management of schedules.
  • Continuously develop your own knowledge, skills, and understanding of industry best practice/technologies, and share your knowledge to mentor, coach, and enable more junior project team members to deliver to a high standard of technical quality.
  • Take accountability for your own contribution to service delivery and project profitability, ensuring you meet your team's OKR targets.
  • Significantly contribute to continuous improvement initiatives and thought leadership, providing input and performing Quality Assurance (QA) on customer-facing solutions and documentation.

Key Technical Skills:

  • Hands-on experience of scoping, designing, and implementation of CCNA or PCNSA.
  • Excellent verbal and written communication skills.