Senior Housing Benefit Appeals Specialist

4 weeks ago


London, Greater London, United Kingdom Tempest Resourcing Limited Full time
Job Title: Senior Housing Benefit Appeals Officer

Tempest Resourcing Limited is seeking a highly skilled Senior Housing Benefit Appeals Officer to join our team. As a key member of our financial assessment service, you will play a crucial role in ensuring the provision of high-quality customer-centric financial assessment services.

Key Responsibilities:
  1. Support and deputise for the Team Leader, managing a team of up to 14 highly skilled Financial Benefit Officers and Assistants.
  2. Assess complex cases, carrying out home visits where necessary, to ensure accurate and timely financial assessments.
  3. Manage Appeal cases and attend Panels and Court Hearings as required, ensuring the highest level of professionalism and expertise.
  4. Quality-check work carried out by Assessment Officers to maintain the highest standards of accuracy and consistency.
  5. Provide support to Access Harrow, ensuring seamless integration with our services.
  6. Maximise Housing Benefit Subsidy of £120 million by satisfying the annual audit undertaken by external Audit of the Financial Assessments.
  7. Ensure quality and performance targets for the services are met, driving continuous improvement and excellence.
  8. Recover overpaid benefits exceeding £1.5 million annually, ensuring financial accountability and responsibility.
  9. Provide expert advice and guidance to Financial Assessment Officers and Assistants on complex finance assessments, ensuring consistency and accuracy across the service.

We are looking for a highly motivated and experienced Senior Housing Benefit Appeals Officer who can lead by example, drive results, and contribute to the success of our team. If you have a passion for delivering exceptional customer service, a strong background in financial assessment, and excellent leadership skills, we encourage you to apply for this exciting opportunity.



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