Control Room Operations Assistant
2 weeks ago
Job Reference: /SC/02-10/1315/14
Job Title: Control Room Assistant
Location: North Acton
Pay Rate: £15.47
Hours per week: Monday to Friday - 45 hours per week
Business Overview
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
Job Overview
We are currently recruiting for a Control Room Assistant to join our passionate and driven team based at our client's site in the North Acton Area.
You will undertake duties including but not limited to working alongside the client to implement the new visitor access process/system, Monitoring the visitor access process across project and providing assistance on security control room administration
Key Responsibilities:
- Monitoring the visitor access process across project.
- Working alongside the client to implement the new visitor access process / system.
- Respond to failures and arrange engineer call out.
- Provide assistance on security control room administration.
- Monitoring all site CCTV system cameras and alarms and responding as required in line with procedures.
- Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure.
- Understand the escalation procedures relating to issues or incidents and know when to escalate or deal locally.
- Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required.
- Demonstrate an excellent understanding of all systems in use in the Control Room.
- Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner.
- Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures.
- Support security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues.
- Compile daily, weekly, and monthly reports as required.
- Produce high-quality Reports relating to all Incidents in a timely manner.
About You:
- Applicants must have the right to work in the UK
- SIA License
- GCSEs – One of which is to be IT
- Previous experience within an admin assistant role
- Driving license
- Computer literate with a variety of software, including Microsoft Office and bespoke software packages.
- Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines.
- Ability to accurately follow detailed processes.
- Strong communication and customer service skills
- Ability to build and maintain relationships with a strong teamwork ethic.
- A positive attitude and ability to deal with pressure professionally.
- A highly motivated individual
- Training will be provided before starting.
Benefits
- Wide range of retail discounts
- Discounted gym membership
- Join our Cycle to Work scheme
- Access to "CHROMA", our internal colleague-led diversity and inclusion community – join a committee or take part in our events
- Access to internal Mental Health First Aiders
- Immediate access to "Opportunity" our internal Learning and Development platform
- Required professional membership fees paid for
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)
https://b/form/f3343c912a8643b69cfdc89dc2bbba8f
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Control Room Operations Assistant
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