Administration Team Lead
2 weeks ago
Are you a motivated and experienced leader looking to drive success and growth in a dynamic team? We are seeking an Administration Team Manager to join our Telesales Department at our Cressex office.
Key Responsibilities:- Lead a team responsible for managing and maintaining a database of customer records.
- Develop and maintain strong relationships with internal stakeholders.
- Cultivate and manage a high-performing team by monitoring performance against key performance indicators (KPIs) and targets.
- Implement performance improvement initiatives as needed to drive results.
- Ensure consistent adherence to all operational processes and procedures across the team.
- Prepare regular reports on the team's performance and trends.
- Leadership experience.
- Strong leadership and people skills with an excellent coaching ability.
- Track record of delivering targets and working towards KPI's.
- Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
- Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.
- Knowledge of people management processes.
- Competitive salary £30,000-£32,000.
- Ongoing career development, training and coaching.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
At Biffa, we believe in the importance of diversity and equality in the workplace. We are committed to creating a culture that values and celebrates individual differences.
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