Administration Team Lead
4 weeks ago
Lead a Team of Administrators
As the Administration Team Manager at Biffa Waste Services, you will be responsible for leading a team of administrators responsible for managing and maintaining a database of customer records. This pivotal role requires strong leadership skills, industry knowledge, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Provide strong and effective leadership to the team of administrators by setting clear goals, objectives, and expectations.
- Cultivate and manage a high-performing team by monitoring performance against key performance indicators (KPIs) and targets.
- Develop and maintain strong relationships with internal stakeholders.
- Ensure consistent adherence to all operational processes and procedures across the team.
- Prepare regular reports on the team's performance and trends.
Requirements
- Leadership experience.
- Strong leadership and people skills with an excellent coaching ability.
- Track record of delivering targets and working towards KPI's.
- Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
- Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.
Benefits
- Competitive salary £30,000-£32,000.
- Ongoing career development, training, and coaching.
- Generous pension scheme.
- Retail and leisure discounts.
- Holiday and travel discounts.
- Bike to work scheme.
Diversity and Inclusion
Biffa Waste Services is committed to diversity and inclusion. We believe that different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results. We champion diversity and equality at every turn.
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