Administration Team Lead

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Biffa Waste Services Full time
Administration Team Manager

Lead a Team of Administrators

As the Administration Team Manager at Biffa Waste Services, you will be responsible for leading a team of administrators responsible for managing and maintaining a database of customer records. This pivotal role requires strong leadership skills, industry knowledge, and a commitment to delivering exceptional customer service.

Key Responsibilities

  • Provide strong and effective leadership to the team of administrators by setting clear goals, objectives, and expectations.
  • Cultivate and manage a high-performing team by monitoring performance against key performance indicators (KPIs) and targets.
  • Develop and maintain strong relationships with internal stakeholders.
  • Ensure consistent adherence to all operational processes and procedures across the team.
  • Prepare regular reports on the team's performance and trends.

Requirements

  • Leadership experience.
  • Strong leadership and people skills with an excellent coaching ability.
  • Track record of delivering targets and working towards KPI's.
  • Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams).
  • Strong commercial awareness and the ability to translate that to a team whilst making the complex simple.

Benefits

  • Competitive salary £30,000-£32,000.
  • Ongoing career development, training, and coaching.
  • Generous pension scheme.
  • Retail and leisure discounts.
  • Holiday and travel discounts.
  • Bike to work scheme.

Diversity and Inclusion

Biffa Waste Services is committed to diversity and inclusion. We believe that different ideas, perspectives, and backgrounds are key to developing a creative working environment that delivers real results. We champion diversity and equality at every turn.



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