Travel Operations Coordinator
2 weeks ago
Operations Executive - A Key Role in Our Education Team
C&M Travel Recruitment is seeking an experienced Operations Executive to join our education team. As a key member of our team, you will provide exceptional service to teachers, supporting them throughout the booking journey and thereafter.
Key Responsibilities:
- Support teachers with queries and provide information throughout the booking process.
- Creation of detailed itineraries, using your knowledge to plan the details of the trip.
- Produce accurate documentation, including confirmations, invoices, and checklists.
- Administration of confirmed bookings, ensuring schools are aware of deadlines for information requirements and payment deadlines.
- Liaison with suppliers to confirm all elements of the trip.
- Handle booking amendments, cancellations, and update relevant systems.
- Respond quickly and effectively to in-resort matters, ensuring a satisfactory outcome.
- Provide cover on the emergency phone roster on a rota basis.
Requirements:
- Experience in the travel industry, in an operations or customer service role, or with experience working as a teacher.
- A love of travel with a good range of destination knowledge.
- Flexible approach with an ability to thrive in a busy role, effectively managing and prioritising workload.
- Ability to deliver presentations to schools in person or virtually.
- Excellent attention to detail and accuracy.
- Strong interpersonal and communication skills with excellent teamwork.
- Exceptional customer service focus and skills.
- Excellent spoken and written English.
- Practical experience using Microsoft Word, Excel, and Outlook.
Benefits:
- Salary £26k to £28k depending on experience.
- Hybrid role with 2 days p/w in a beautiful modern office.
- Monday to Friday 9 to 5. Out of hours phone cover on a rota basis.
- 23 days leave increasing with length of service.
- Range of staff benefits including discounted travel, familiarisation trips, health cash plan, and well-being initiatives.
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