Travel Operations Coordinator

2 weeks ago

Surrey, United Kingdom C&M Travel Recruitment Full time

Operations Executive - A Key Role in Our Education Team

C&M Travel Recruitment is seeking an experienced Operations Executive to join our education team. As a key member of our team, you will provide exceptional service to teachers, supporting them throughout the booking journey and thereafter.

Key Responsibilities:

  • Support teachers with queries and provide information throughout the booking process.
  • Creation of detailed itineraries, using your knowledge to plan the details of the trip.
  • Produce accurate documentation, including confirmations, invoices, and checklists.
  • Administration of confirmed bookings, ensuring schools are aware of deadlines for information requirements and payment deadlines.
  • Liaison with suppliers to confirm all elements of the trip.
  • Handle booking amendments, cancellations, and update relevant systems.
  • Respond quickly and effectively to in-resort matters, ensuring a satisfactory outcome.
  • Provide cover on the emergency phone roster on a rota basis.

Requirements:

  • Experience in the travel industry, in an operations or customer service role, or with experience working as a teacher.
  • A love of travel with a good range of destination knowledge.
  • Flexible approach with an ability to thrive in a busy role, effectively managing and prioritising workload.
  • Ability to deliver presentations to schools in person or virtually.
  • Excellent attention to detail and accuracy.
  • Strong interpersonal and communication skills with excellent teamwork.
  • Exceptional customer service focus and skills.
  • Excellent spoken and written English.
  • Practical experience using Microsoft Word, Excel, and Outlook.

Benefits:

  • Salary £26k to £28k depending on experience.
  • Hybrid role with 2 days p/w in a beautiful modern office.
  • Monday to Friday 9 to 5. Out of hours phone cover on a rota basis.
  • 23 days leave increasing with length of service.
  • Range of staff benefits including discounted travel, familiarisation trips, health cash plan, and well-being initiatives.

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