Customer Experience Host

9 hours ago

Leeds, Leeds, United Kingdom Bruntwood Full time
About the Role

We are seeking a Part Time Host to join our team at Bruntwood. As a Part Time Host, you will be the first point of contact for our customers and visitors, providing a positive and welcoming experience. You will be responsible for delivering exceptional customer service, building relationships with our clients and tenants, and supporting the sales process.

Key Responsibilities
  • Deliver a positive customer experience within the building
  • Build lasting, long-term professional relationships with customers
  • Be the first point of contact for all customers and visitors in the building
  • Support and facilitate events and meetings within the building
  • Facilitate new customer viewings to support the sales process
  • Host the meeting rooms, co-working, lounge, and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
  • Able to manage own workload to flex between essential desk-based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team, and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time, and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive, and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time
What We're Looking For
  • You must have a can-do attitude and be able to step up to the challenges of working in a fast-paced, dynamic, and developing organization
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • Admin experience is a must, as you will be managing our enquiries mailbox on a daily basis
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail, or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day
What You'll Get
  • An opportunity to work with a friendly, passionate, and experienced team
  • Ability to contribute towards the growth of the company and its direction
  • An exciting place to work and a challenging role, full of opportunity and new experiences
  • Opportunities for progression in a growing company

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