Customer Experience Manager

2 days ago

Leeds, Leeds, United Kingdom PMR Full time

Member Experience Manager

We are seeking a highly skilled Member Experience Manager to join our team at PMR. As a key member of our operations team, you will be responsible for delivering exceptional customer service to our members, ensuring their needs are met and exceeded.

The ideal candidate will have a strong background in customer service, community engagement, and event planning. You will be responsible for coordinating monthly community events, developing connections between members, and creating digital monthly newsletters and communications.

Key Responsibilities:

  • Coordinate monthly community events and promote member engagement
  • Develop connections between members
  • Create digital monthly newsletters and communications
  • Work with building management to solve issues
  • Gather feedback on the building and participate in delivering solutions
  • Manage member behaviour and collate reports to share with management
  • Schedule and host new member introductions

About the Role:

This is a fantastic opportunity to join a dynamic and innovative company that is at the forefront of the coworking industry. Our client is known for its beautiful and cleverly designed buildings, and its commitment to delivering exceptional customer service.

What We Offer:

We offer a competitive salary of £28,000 - £29,000 plus 10% bonus, and a range of benefits including a generous pension scheme and opportunities for career development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your CV and a cover letter, to [insert contact details].

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