Experienced Poker Dealer

4 weeks ago

London, Greater London, United Kingdom Grosvenor Casinos Full time
About Grosvenor Casinos

We're a leading casino group in the UK, committed to delivering exceptional customer experiences. Our venues are vibrant community hubs where people can relax, socialise, and enjoy a safe and welcoming environment.

We're passionate about innovation, growth, and customer excellence. Our team is dedicated to creating memorable experiences for our customers and colleagues alike.

Job Description

We're seeking an experienced poker dealer to join our team at Grosvenor Casino, London Bayswater. As a key member of our poker room team, you'll be responsible for dealing successful and entertaining poker games.

You'll need to be knowledgeable about the rules and provide a professionally dealt game of poker. Your role will involve welcoming customers warmly, living our values of Service, Teamwork, Ambition, Responsibility, and Solutions, and working with colleagues to provide efficient and dynamic service.

You'll also be responsible for delivering an excellent quality experience by evaluating individual needs and acting upon this information. Effective communication with colleagues and the card room supervisor is essential, as is creating an environment of community and fun.

Key responsibilities include:

  • Welcome customers warmly into the business
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work with colleagues to provide efficient and dynamic service
  • Deliver an excellent quality experience by evaluating individual needs and acting upon this information
  • Communicate effectively with colleagues and the card room supervisor
  • Create an environment of community and fun
  • Show immaculate technical standards in dealing, chips skills, bet calculation, and enforcing the rules of the game
  • Interact with customers in a range of ways that is consistent with their experience and ability in the game
  • Maintain the security of the game, cash, and assets
  • Ensure proactive compliance with all regulation, particularly for licensing conditions, and safer gambling
What We Offer

We offer a competitive salary, a fantastic rewards package, and a comprehensive induction program to ensure your success. You'll also have the opportunity to learn and grow with the guidance of experienced industry professionals.

Our people-focused culture ensures you have the tools you need to thrive. We're committed to being an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment, please let us know ahead of your interview.

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