Academic Service Manager

1 day ago


London, Greater London, United Kingdom Cambridge Education Group Full time
Role Overview
Cambridge Education Group is seeking a highly skilled Academic Service Manager to join their team at the Aston University London Hub. The successful candidate will lead on the delivery of student services and operations, ensuring that services are delivered to an excellent standard.

About the Role
The Academic Service Manager will be responsible for managing administrative systems and resources to ensure compliance with procedures, policies, and requirements of CEG Aston University and external bodies. This will include leading, managing, and contributing to the academic and student service provision, as well as supporting and delivering enrolment and induction for new and returning students.

Key Responsibilities
  1. Lead and manage the delivery of student services and operations.
  2. Manage administrative systems and resources to ensure compliance with procedures, policies, and requirements.
  3. Support and deliver enrolment and induction for new and returning students.
  4. Be the lead and designated senior staff member for escalation of complex student cases.

Benefits
This role offers a competitive salary of £60,000 - £70,000 per annum, depending on experience, as well as private medical insurance, life assurance cover, and access to employee assistance programs.

Requirements
To be successful in this role, you will need to have a record of achievement in academic administration, excellent interpersonal, communication, and presentation skills, and confidence in presenting and manipulating data in Excel. You should also have planning and organisational skills, and the ability to take initiative within a customer-oriented environment.

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