Global eCommerce Experience Improvement Lead
2 days ago
We are looking for a highly skilled Digital Commerce CX Performance Lead to join our team at ManpowerGroup. In this role, you will be responsible for driving continuous improvement in online Consumer Experience (CX) for our Global eCommerce platform. You will work closely with cross-functional teams to generate insights, monitor performance changes, and foster a data-driven approach to enhance user experience across our digital platforms.
Key Responsibilities:
- Define CX Priorities: Establish data-driven priorities for Product websites.
- CX Performance Reporting: Prepare and share CX performance results, emphasizing improvements and regressions, while ensuring meticulous oversight for key deployments.
- CX Opportunities Identification: Identify and quantify CX opportunities, calculating potential uplift and providing actionable recommendations.
- Stakeholder Engagement: Consolidate CX insights and facilitate collaboration with key stakeholders, including Consumer Analytics & Insights, the CX team, and others.
What We Offer:
ManpowerGroup offers a competitive salary of £80,000 - £100,000 per annum, depending on location and experience. We also offer a range of benefits, including professional development opportunities, flexible working arrangements, and a collaborative and dynamic work environment.
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