Technical Program Manager

2 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Vodafone Full time

About the Role

We're seeking an experienced Technical Program Manager to lead our Channel Implementation team in delivering a diverse range of initiatives that drive Commercial and Customer Experience performance at Vodafone UK.

Your Key Responsibilities

  • Lead cross-functional teams to shape the delivery of business-critical projects aligned to the Cross Portfolio Plan, ensuring timely and within-budget completion.
  • Collaborate with stakeholders to design customer and adviser journeys, contributing to capability assessments, channel planning, and capacity governance.
  • Represent Commercial Operations in project steering committees, making informed decisions on launch feasibility.
  • Develop implementation strategies to deliver change experiences across Retail and frontline care teams.
  • Define best-in-class communications strategies and platforms for front-line communities, driving commercial success.
  • Design operational plans, identifying capability needs and process changes required to support new launches.
  • BUILD AND MAINTAIN RELATIONSHIPS WITH PARTNERS TO EXECUTE CHANGE APPROACHES.
  • Show a track record in business planning/implementation impacting businesses or end customers.

What We Offer

Vodafone UK offers an excellent basic salary plus bonus and benefits, including a competitive compensation package, opportunities for career growth, and a collaborative work environment. The estimated salary for this role is £65,000 - £85,000 per annum, depending on experience.



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