IT Support Manager
4 weeks ago
About the Role:
The IT Support Manager will be responsible for managing the IT Service desk, including services requests, incidents, and problems, ensuring timely resolution to agreed SLAs.
Key Responsibilities:
- Service Desk Management: Manage the IT Service desk, including services requests, incidents, and problems, ensuring timely resolution to agreed SLAs.
- Technical Support: Provide technical support for all hardware and software, including desktops, laptops, mobiles, printers, and monitors, as well as various financial applications, Microsoft 365 suite, and other software.
- Leadership: Manage, motivate, develop, and provide technical support leadership to direct reports, ensuring that all direct reports have a clear plan for training and development.
- Maintenance of IT Systems: Ensure that all IT systems, including hardware and software, are properly maintained and updated.
- Reporting: Produce monthly IT Service MI reports to demonstrate performance of key SLAs and KPIs.
Requirements:
- Proven IT Management Experience: Proven experience in IT management, including people management and technical support.
- Technical Skills: In-depth understanding of technical troubleshooting and IT security, as well as experience with Microsoft software suite, including Windows Server, Windows Operating Systems, and Microsoft 365.
- Cloud Computing: High-level overview of cloud computing, including experience in managing a high number of suppliers.
Desirable Skills:
- Microsoft Certifications: Microsoft MCSA or MCSE qualification, as well as Azure qualification.
- Financial Sector Experience: Experience in the financial sector or building society services.
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