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Business Efficiency Specialist

1 month ago

Ledston, United Kingdom Morgan King Professional Services Full time

Job Title: Business Efficiency Specialist

Location: Leeds, LS12 - Office based 5 days per week

Reports To: Directors / Heads of Department

Salary: £40,000 - £45,000

We are seeking a highly skilled Business Efficiency Specialist to join our team at Morgan King Professional Services. This exciting opportunity will see you working closely with our directors to identify areas for improvement and implement changes that drive efficiency and productivity across the business.

Key Responsibilities:

  • Process Improvement: Analyse current business processes and identify opportunities for automation and streamlining.
  • Technology Implementation: Oversee the implementation of new technology solutions that enhance efficiency in customer service, call handling, and office administration.
  • Customer Care: Support and optimise customer care workflows to maintain high levels of client satisfaction and quick response times.
  • System Management: Maintain oversight of the businesses phone and scheduling systems, ensuring functionality aligns with service needs and departmental requirements.
  • Team Collaboration: Work closely with department heads to monitor and improve operational workflows, ensuring processes are consistently applied and service standards are met across the board.
  • Training and Support: Provide guidance and training on best practices for automated systems and customer care, empowering staff to use tools efficiently and confidently.

Qualifications and Skills:

  • Proven experience in operations or a similar role, ideally within a healthcare or service-oriented business.
  • Strong project management skills, with a history of implementing automation and system improvements.
  • Excellent communication and interpersonal skills to build rapport across departments and with clients.
  • Ability to manage multiple priorities effectively in a fast-paced environment.
  • Technologically savvy, with experience in using and implementing customer service systems, phone systems, or scheduling tools.

Estimated Salary: £43,500 per annum, based on location and industry standards.