Ambitious Operations Manager

3 weeks ago


Ashford, Kent, United Kingdom Five Guys Full time
About Five Guys

Five Guys is a fast-growing company that values its employees and strives to provide an exceptional customer experience. Our mission is to serve high-quality burgers, fries, and shakes while creating a fun and supportive work environment.

Job Summary

We are seeking an experienced Assistant Manager to join our team. As a key member of our leadership team, you will be responsible for supporting the General Manager in delivering store results, driving sales, and controlling costs. You will also lead from the front, working with the team on the line and on floor with customers, and ensuring every customer has a delightful experience.

Key Responsibilities
  • Responsible for Shift Managers and Crew
  • Supporting the delivery of perfect burgers and fries.
  • Provide an "above and beyond" experience for your team while creating an awesome working environment where people are happy to come to work and have fun.
  • Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way.
  • Leading from the front, you will be hands on working with the team on the line and on floor with customers.
  • Responsible for supporting your General Manager and delivering store results.
  • Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs.
  • Running smooth day to day operations, thinking about long term plans.
  • Always leading with our values.
  • Developing your team to ensure there is a strong talent pipeline.
Benefits
  • An achievable quarterly bonus scheme worth up to £6,000 a year.
  • An additional Secret Shopper bonus worth up to £2,000.
  • Long service Love2Shop voucher reward - 5 years £250, 10 years £1,000.
  • 33 Days paid holiday.
  • Paid breaks.
  • Free burgers, fries and shakes while on shift.
  • Life assurance.
Salary

The estimated salary for this role is around £38,000-£42,000 per annum, depending on experience.



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