Adaptive Service Specialist

3 weeks ago


Marlow, United Kingdom Paradigm Housing Group Full time

Introduction: Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we have an exciting opportunity for you to join our Customer and Neighbourhood Team as a Proactive Customer Advocate.

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About Us: Paradigm Housing Group is a leading housing association dedicated to providing top-notch services to our customers. Our mission is to create a better quality of life for everyone we serve.

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Your Role: As a Proactive Customer Advocate, you will be responsible for delivering outstanding customer service, resolving issues efficiently, and building strong relationships with our customers and stakeholders.

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Key Responsibilities:

  • Providing exceptional customer service via phone, email, or in-person
  • Identifying and resolving customer complaints promptly
  • Collaborating with colleagues to share best practices and improve service delivery

Requirements:

  • Strong communication and interpersonal skills
  • Able to work effectively in a team environment
  • Adaptable and able to handle multiple tasks simultaneously

Benefits:

  • A salary of around £28,000 per year, dependent on location and experience
  • Comprehensive training and development opportunities
  • A dynamic and supportive work environment

About Our Salary: Our salaries are competitive and based on location and experience. We believe in rewarding our employees fairly for their hard work and dedication.



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