Social Media Customer Service Specialist

5 months ago


Marlow, United Kingdom Bucks and Berks Recruitment Full time

**JOB SUMMARY**:
Permanent

Marlow, Buckinghamshire
- Posted 3 hours ago
- Salary: £28000 - £30000 per annum- REF: 3899Our client, a creative agency based in Marlow, is looking for a Social Media Customer Service Specialist to keep their clients’ online communities engaged (this is not a content creation role).

You will be engaging with the brands’ communities, responding to a variety of comments, queries and questions. You will be able to shift seamlessly between writing styles and are as comfortable interacting with bus drivers in Bradford as you are speaking to cocktail connoisseurs in Germany.

You will also be able problem solve, empathise and moderate discussions within the framework of a brand’s identity and tone of voice, able to understand that community management is more than just a tick-box activity for brands and appreciate how a well-managed community can support wider marketing activities.

This role is hybrid (2-3 days a week from home), full time and is paying £28k - £30k plus benefits.

Duties include
- Prioritise active engagement with the community, responding promptly to comments, messages, and mentions, fostering conversations, and building relationships
- Initiate and nurture a sense of community among followers by facilitating discussions and encouraging user-generated content
- Monitor social media channels for mentions of the brand, industry trends, and relevant conversations within the community
- Handle any negative feedback or crises within the community effectively, maintaining a positive atmosphere and addressing issues in a timely manner.
- Identify and empower community advocates, recognising their contributions and leveraging their support to amplify the brand’s message within the community
- Gather feedback from the community regarding their preferences, concerns, and suggestions, and communicate these insights to relevant stakeholders
- Track and analyse community engagement metrics to evaluate the health and growth of the community and use insights to refine community management strategies.

Skills/Experience
- **Social Media**: Experience of social media channels including Facebook, Instagram, X and TikTok and social management tools (Sprout, Hootsuite or similar)
- **Excellent Communication**: Strong interpersonal and communication skills are essential for building relationships, fostering discussions, and resolving conflicts within the community
- **Empathy**: The ability to empathise with community members, understand their perspectives, and address their needs and concerns effectively
- **Organisational Skills**: Strong organisational skills to manage multiple communities and discussions effectively
- **Analytical Skills**: The capability to analyse community engagement metrics and derive actionable insights to optimise community management strategies
- **Adaptability**: Flexibility and adaptability to respond to evolving community dynamics, trends, and challenges

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Consultant Details

**LUCY CAMERON**:
Principal Consultant
- call
01628 898899- person


  • Social Media Executive

    6 months ago


    Marlow, United Kingdom Fourteen Social Full time

    **About Us**: Fourteen Social is a dynamic and innovative start-up agency specialising in social media management and content creation for a wide range of clients. Specialising in partnering with start-up technology and recruitment companies to boost their online presence, attract top talent, and engage with their target audience effectively. **Key...


  • Marlow, United Kingdom Bucks and Berks Recruitment Full time

    **JOB SUMMARY**: - Permanent- Marlow, Buckinghamshire- Salary: £28000 - £30000 per annum- REF: 3899Our client, a creative agency based in Marlow, is looking for a Social Media Community Specialist to keep their clients’ online communities engaged (this is not a content creation role). You will be engaging with the brands’ communities, responding to a...

  • Social Media Assistant

    5 months ago


    Marlow, United Kingdom Keeeps Limited Full time

    A fun, creative, social media assistant is required at Keeeps Pottery Store & Studio on Marlow High Street. We need help creating content on our social media platforms. You will be joining Keeeps on a self-employed basis and must be confident using Instagram and Facebook. TikTok is also a bonus. This is a fantastic job for someone looking to work on a...


  • Marlow, United Kingdom BWP Full time

    Job Description To be a Social Media Manager at an agency like BWP takes something special. Something, I'm sorry to say, not all of you reading this will possess.     You see, to us ‘Social Media Manager’ isn't just a generic title, it means something.     It means you've cut your teeth at Social Media Exec and Senior Social Media Exec...

  • Social Media Executive

    5 months ago


    Marlow, United Kingdom BWP Group Full time

    **Salary**: £22k+ (depending on experience) Are you an experienced, talented, social media maestro local to Marlow? Are you eager to join, and learn from, a growing social media team? Do you meet our non-negotiables? - Experience managing professional social media accounts for clients (_no, we’re not looking for someone with a thriving Instagram...

  • Campaign Specialist

    6 months ago


    Marlow, United Kingdom Revere Agency Full time

    We are looking for a Campaigns Specialist to lead our paid and organic activation activity at Revere and be central to our client’s successes in demand and lead generation activity. **The Role** As Revere’s Campaigns Specialist you will implement, manage, and optimise Revere’s paid digital activation for all campaign activity, ensuring the right...

  • Content Specialist

    5 months ago


    Marlow, United Kingdom JSL Solutions Ltd Full time

    We’re looking for a Content Specialist, comfortable producing material for social media, longer form opinion (blog) pieces and comfortable creating, curating and delivering content on behalf of a diverse portfolio of B2B and B2C clients. As part of the Content team, you will control how companies interact with their online communities. This means your...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    Exciting OpportunityWe are seeking a talented Media Sales Professional to join our team at Bucks & Berks Recruitment PLC. Our client, a successful media group based in the UK, is disrupting the radio, podcast, and social media landscape with the launch of their first genre-specific radio station, podcast, and YouTube channel.With plans to quadruple their...


  • Marlow, United Kingdom Cloud Bridge Full time

    Marketing and Community Development SpecialistCloud Bridge is seeking a Marketing and Community Development Specialist to join our team. As a key member of our marketing team, you will be responsible for developing and implementing marketing strategies to promote our cloud services and build strong relationships with our community.Key...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    Job OpportunityWe are seeking a skilled Recruitment Consultant to expand our management interim division, focusing on the health and social care sector.Key Responsibilities:Source and deliver top talent to meet client demands.Develop and maintain strong relationships with clients and candidates.Contribute to the growth and development of the company.About...

  • Customer Service

    5 months ago


    Marlow, United Kingdom BBO Recruitment Ltd Full time

    Our client based in Marlow is looking for a Customer Service Advisor to join their team on a permanent basis. This is an exciting opportunity to join a business who are continuously growing, creating more opportunities for a diverse and compelling career! **Duties Include** - Providing quotes to customers - Maintaining customer data - Arranging returns...


  • Marlow, Buckinghamshire, United Kingdom Carbon60 Full time

    Customer Service Specialist OpportunityWe are seeking a highly skilled Customer Service Specialist to join our team at Carbon60. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complaints, and ensuring customer satisfaction.Key Responsibilities:Complete the intake process of...

  • Customer Service B2B

    5 months ago


    Marlow, United Kingdom Page Personnel Full time

    Leading business in the Consumer Goods and Technology sectors - Opportunity to develop an grow your own role and responsibilities **About Our Client**: **Customer Service Adviser - Marlow**: The Customer Services Advisor provides first line support to customers through direct customer contact over the telephone, via webchat and team mailboxes. The Customer...


  • Marlow, United Kingdom LinkLife Full time

    **LinkLife are excited to be working with a growing client based in High Wycombe who are seeking a passionate and caring individual to join their Customer Service team** **Role: Customer Service Assistant** **Location: High Wycombe, Buckinghamshire** **Salary: £23,000 - £24,500** **Contract: Full Time, 37.5 hrs per week - Monday to Friday 10am -...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...

  • Customer Service Agent

    5 months ago


    Marlow, United Kingdom Trinity Resource Solutions Full time

    This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...


  • Marlow, United Kingdom Trinity Resource Solutions Full time

    This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...


  • Marlow, United Kingdom Bucks & Berks Recruitment PLC Full time

    About the Role:This B2C Customer Service position is an exciting opportunity to join our client, a leading organisation, in the UK market.As a key member of the team, you will be responsible for delivering exceptional customer service through various communication channels, including telephone and electronic means.You will manage direct customer orders,...

  • Customer Service Agent

    5 months ago


    Marlow, United Kingdom Trinity Resource Solutions Full time

    This leading international power tools company are looking for a Customer Service Executive to bring value to their team! They offer great company culture and the opportunity for growth They are looking for someone that has previous experience within an Ecommerce Customer Service position. Within this role you will be dealing directly with customers via...


  • Marlow, United Kingdom Lidl in Deutschland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant at Lidl in Deutschland.Key ResponsibilitiesProvide exceptional customer service, answering questions and resolving queries in a professional and courteous manner.Efficiently process deliveries, restocking shelves and maintaining a clean...