Onsite Technical Support Specialist

7 days ago

Wokingham, Wokingham, United Kingdom HCLTech Full time
Job Summary

We are seeking a highly skilled Onsite Support Engineer to join our team at HCLTech. As a key member of our on-site support teams across EMEA, you will be responsible for delivering exceptional customer experiences and ensuring that all interactions result in a positive support-based service.

Key Responsibilities
  1. Provide timely resolution of workstations, mobile, hardware, and software problems within SLAs through effective use of experience, knowledge, and technical resources.
  2. Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks.
  3. Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
  4. Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services).
  5. Conforms to international key IT processes such as support, change, and asset management (ITIL).
  6. Working on customer site, be flexible for travelling to other sites on demand.
Requirements
  1. BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
  2. 3 years of technical experience in IT technical support and/or IT Service Delivery.
  3. Site-specific language (site-dependent) and English is required.
  4. Certification would be a real added advantage on this role.
What We Offer

As a valued member of our team, you will have the opportunity to work with a globally recognized leader in the Tech and IT industry, with a startup mindset and a commitment to innovation and excellence.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join our team and be part of a dynamic and collaborative environment that values diversity, inclusion, and employee well-being.

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