Onsite Technical Support Specialist

2 weeks ago

Wokingham, Wokingham, United Kingdom HCLTech Full time
About the Role

We are seeking a highly skilled and experienced Onsite Support Engineer to join our team at HCLTech. As a key member of our on-site support teams across EMEA, you will be responsible for delivering exceptional customer experiences and ensuring that all interactions result in a positive support-based service.

Key Responsibilities
  • Provide timely resolution of workstations, mobile, hardware, and software problems within SLAs through effective use of experience, knowledge, and technical resources.
  • Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks.
  • Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment.
  • Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services).
  • Conforms to international key IT processes such as support, change, and asset management (ITIL).
  • Working on customer site, be flexible for traveling to other sites on demand.
Requirements
  • BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience.
  • 3 years of technical experience in IT technical support and/or IT Service Delivery.
  • Site-specific language (site-dependent) and English is required.
  • Certification would be a real added advantage on this role.
What We Offer

As a valued member of our team, you will have the opportunity to work with a globally recognized leader in the Tech and IT industry, with a startup mindset that drives innovation and excellence. You will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.

We are committed to providing a positive and inclusive work environment that fosters growth, learning, and development. If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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