Hotel Night Operations Manager
4 weeks ago
Hotel Night Manager Job Description
About BLOC Hotels
We offer a unique hotel experience where exceptional service and attention to detail are paramount in every aspect of our guests' stay.
Role Overview
As the Night Manager for BLOC Hotel Gatwick, you will be responsible for ensuring the smooth operation of the night shift, focusing on delivering an exceptional customer experience while maintaining the highest standards of team training, auditing, and customer service.
You will be expected to lead by example, demonstrating a positive attitude, excellent problem-solving skills, and a dedication to detail in handling multiple tasks simultaneously.
Key Responsibilities
- Ensure the customer experience is second to none, handling complaints and grievances while informing the Reception Manager and involving the Cluster General Manager when necessary.
- Maintain the highest attention to detail during the night auditing process, upholding the highest standards of accuracy and attention to detail.
- Balance and bank cash according to company policy, ensuring accurate financial records.
- Prepare and generate reports for the Cluster General Manager, Reception Manager, and other senior members of the Bloc team.
- Oversee the security and safety of the hotel during the night shift, ensuring the well-being of guests and staff.
- Manage the administration of all reservations during the night shift, ensuring seamless operations.
- Lead and develop the night team, ensuring compliance with relevant regulations, policies, and procedures.
- Conduct regular job chats with the night team, adhering to company policies and procedures.
- Assist in the administration of the night team, including rotas, time sheets, and monitoring staff timekeeping.
- Attend relevant briefings and training sessions to enhance knowledge and skills.
Requirements
- Previous experience in a customer-facing night role.
- Previous experience managing or supervising a team.
- Able to work a variety of weekdays and weekends.
- Dedicated to detail with the ability to handle multiple tasks simultaneously.
- A positive can-do attitude with excellent problem-solving skills.
- Inclusive and collaborative, sharing responsibility and accountability for success.
Contact Information
For more information about this role, please contact the relevant department.
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