Student Support Specialist

17 hours ago


London, Greater London, United Kingdom Austin Fraser Full time
Job Summary

We are seeking a dedicated Student Support Specialist to join our Business and Management Centre at a leading university. The ideal candidate will have strong communication skills, be able to work collaboratively as part of a team, and have a passion for supporting students in achieving their academic goals.

About the Role

The Student Support Specialist will play a pivotal role in delivering one-to-one student support, focusing on academic regulatory information, module choice information, and pastoral support. They will actively engage with the professional advisory system to promote student support services and liaise with Programme Directors, Senior Tutors, and the Associate Dean (Education) to identify and intervene in areas requiring student support.

Key Responsibilities:

  • Liaising with academic staff to provide guidance on academic regulations and pastoral support mechanisms.
  • Leading the recruitment and training of student course representatives and ambassadors.
  • Addressing welfare and academic matters by contacting students, scheduling appointments, and conducting face-to-face meetings.
  • Maintaining regular contact with students resitting out of attendance to support their academic advice needs.
  • Guiding students to central services and support tutors for additional assistance.
  • Analysing data sets to support student engagement and attainment initiatives.
  • Developing action plans in response to student surveys, with a focus on inclusivity and diversity.
Requirements

The ideal candidate will possess proven experience in a student support role within higher education, a strong understanding of academic regulations and pastoral support mechanisms, and proficiency in data analysis and reporting.



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