Senior Community Liaison Officer
2 days ago
We are seeking a highly motivated and organized Senior Community Liaison Officer to join our team in Cardiff and Swansea. As a key member of our property management company, you will be responsible for maintaining a high profile around development/office, ensuring our residents are checked within our requirements.
The ideal candidate will have excellent communication skills, with the ability to resolve issues and complaints effectively. You will also be confident in operating Microsoft Office applications and willing to learn new systems.
This is a full-time opportunity with a competitive salary of £12.19 per hour plus benefits. If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview.
Responsibilities- Maintain a high profile around the development/office, ensuring our residents are checked within our requirements.
- In the event of an emergency, call the appropriate response team or authorities.
- Carry out daily checks ensuring the building is safe and secure, keeping all communal areas, gardens, and grounds clean and maintained through effective management of contractors.
- Be responsible for all works being completed, raising orders, managing contractors, monitoring progress, and signing off completion.
- Help build a sense of community by encouraging and supporting a Social Committee to plan and run social events for all residents.
- Build and maintain links with residents' family members, local authorities, doctors, social workers, health authority, etc.
- Maintain records in line with internal procedures, ensuring all data is protected and kept secure at all times.
- Ensure that the development diary is completed and leave accurate and comprehensive handover notes for the permanent House Manager outlining any occurrences and actions taken.
- Assist with sales listed with our partner company Retirement Homesearch, make new residents feel welcome, and help them settle in.
- Work across your local peer team of Development Managers for advice and day-to-day support and travel to team/company meetings on a monthly/annual basis.
- Natural communicator with excellent interpersonal skills.
- Able to operate Microsoft Office applications.
- Confident in learning new systems.
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