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Retail Senior Advisor

2 months ago

Birmingham, Birmingham, United Kingdom BT Group Full time

About the Role

We're looking for a talented and motivated individual to join our team as a Senior Retail Customer Advisor. As a key member of our retail team, you'll be responsible for providing exceptional customer service, driving sales, and leading by example.

Key Responsibilities

  • Deliver outstanding customer service, ensuring customers have an exceptional experience in-store
  • Drive sales and meet targets through effective product knowledge and recommendations
  • Lead and motivate the team, providing guidance and support to ensure excellent customer service
  • Deputise for the Store Manager and Assistant Manager, taking charge of the store when needed

What You'll Get

  • Exceptional career progression opportunities within BT Group
  • Competitive salary and uncapped monthly commission
  • Generous benefits package, including healthcare and BT share plans
  • 50% discount on an EE mobile package and 25 days' holiday (pro-rata)
  • The chance to win all-expense-paid trips and prizes

About BT Group

At BT Group, we're committed to creating an inclusive and energising culture that makes us an even better place to build a career. We value diversity and welcome applications from all sections of the community.

We're open to considering flexible working arrangements, including part-time hours and other flexible options. We also offer emergency time off for dependants and generous maternity and paternity leave.