Resident Property Manager
2 weeks ago
**About the Role**
The Resident Manager will play a vital part in ensuring that residents have an exceptional living experience. This role involves collaborating with the team to optimise neighbourhood occupancy and maintaining properties to a high standard for viewing.
**Key Responsibilities & Accountabilities:**
- Serve as the primary customer-facing representative for current and prospective residents, ensuring exemplary experiences from initial inquiry to move-in and throughout their residency.
- Conduct property viewings as requested, facilitating reservations and handovers.
- Identify and implement improvements to elevate expectations and service standards.
- Drive customer/resident satisfaction across all platforms.
- Achieve budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
- Complete inventory check-in and check-out reports, perform inspections of occupied and vacant properties, and report maintenance issues or breaches.
- Manage the move-out process, ensuring 100% accuracy of data recording in Yardi and accurate deposit release via the TDS Custodial scheme.
- Support office functions and resident availability by managing phones, lobby spaces, and parcels.
- Assist team members with ad hoc tasks as required.
**Qualifications & Experience:**
- ARLA or equivalent property qualification (Level 3 essential, Level 4 desirable)
- Intermediate to advanced computer skills, including Microsoft Office (Excel, Word) and industry-related systems.
**Key Skills & Competabilities:**
- Strong problem-solving abilities and solutions-oriented mindset.
- Adaptable and resilient, able to manage pressure and peak periods.
- Excellent attention to detail with an organised approach to prioritising tasks.
- Strong written and verbal communication skills.
- Exceptional interpersonal skills, confident in engaging with residents, senior management, and external providers.
Deverellsmith is an equal opportunity employer, celebrating diversity and committed to creating an inclusive environment for all employees.
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