Technical Support Specialist

1 month ago


Cambridge, Cambridgeshire, United Kingdom Amazon Full time

As a Technical Support Specialist at Amazon, you will be responsible for providing high-quality technical support to Alexa customers. The estimated salary for this position is $100,000 - $120,000 per year, depending on location and experience.

The ideal candidate will have fluency in French and English, with strong written and verbal communication abilities. They will also possess demonstrable problem-solving skills, ability to thrive under pressure, and excellent organizational skills.

In this role, you will be responsible for translating knowledge content into French, following established processes using our understanding of systems related to the Alexa knowledge base. You will also identify and correct knowledge gaps, share findings to implement scalable solutions across languages, and provide detailed data and communication in tickets.

You will work closely with internal teams to resolve blockers and share language-specific defect trends to fix problems at the root. Additionally, you will adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes.



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