River Ocean Cruise Consultant

2 days ago


Manchester, United Kingdom Travel Trade Recruitment Full time

We're looking for a River Ocean Cruise Consultant to join our dynamic team in Manchester's city centre. As a consultant, you will play a crucial role in helping customers with reservations and general enquiries, promoting and selling our products.

Key Responsibilities:
  • Act as the primary point of contact for guests and travel agents by phone and email
  • Book river and ocean cruises and tours with guests and travel agents, including holiday extras
  • Offer expert advice to guests and travel agents on our products and services
  • Address guest complaints efficiently
  • Manage email inboxes and maintain accurate records
  • Handle on-tour emergencies
  • Notify guests and travel agents of any changes to existing bookings
Essential Requirements:

To be successful in this role, you'll need an excellent telephone manner, confidence in communication, and a strong work ethic. Previous sales and customer service experience is necessary, along with a desire to learn about our destinations. You'll have the satisfaction of booking customers onto fantastic sailings, upselling products, and delivering exceptional service.

  1. Familiarity with Sabre or a GDS system (preferred)
  2. Previous travel sales experience required
  3. Experience using a reservations/administration system
  4. Working knowledge of Microsoft applications
Compensation:

The estimated salary for this role is £28,000 - £32,000 per annum, based on experience.

Perks:

You'll receive extensive product training, including our services and systems, to support your success. This is a full-time position, working 38 hours a week, Monday to Friday, with weekend shifts on a rota basis. Enjoy discounts on travel and other company benefits.



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