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Customer Operations Travel Coordinator

2 months ago

London, Greater London, United Kingdom Antella Travel Recruitment Full time
Customer Operations Travel Coordinator

We are seeking a highly organized and detail-oriented Customer Operations Travel Coordinator to join our team at Antella Travel Recruitment. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients and colleagues.

Key Responsibilities:
  • Support and coach a small team within the department to ensure seamless delivery of customer operations
  • Ensure all bookings are accurate and complete before invoices and itineraries are dispatched
  • Liaise with suppliers to fulfill all booking requests, manage stop sales, amendments, and cancellations
  • Responsible for pre-departure customer issues, changes to holidays, and other operational matters
  • Lead the team and oversee tasks to ensure deadlines are met
Requirements:
  • Previous experience in an operations, support, or administration role within the travel industry is essential
  • Senior Consultants/Executives looking to progress into a team leader role will be considered
  • Ability to work under pressure and meet deadlines
  • Attention to detail
  • Fluency in written and verbal English
What We Offer:
  • Base Salary to £34,000 depending on experience + £2,000 annual bonus
  • 22 days annual leave rising by 1 day per year of service
  • Career development and progression
  • Fam trips and travel discounts
  • Predominantly Monday to Friday role, weekends on a rota during peak period with a day off in lieu
  • Hybrid working
  • Educationals