Information Technology Lead
1 week ago
Estimated salary for this role is £50,000-£60,000 per annum, depending on experience.
About the RoleWe are seeking a skilled IT Manager to join our team at Tailwind Information Technology Ltd in Cardiff. As an IT Manager, you will be responsible for managing a small team of Helpdesk/1st & 2nd Line Engineers and providing technical support and guidance on industry-standard technologies.
This is a hybrid role with the expectation of being onsite 2-3 days a week, although some weeks may require less or more time. The main office is based in Cardiff, but there may be occasional travel to sites within a reasonable distance.
Main Responsibilities:
- Manage a small team of technical support engineers.
- Provide technical guidance and support on Microsoft laptop/desktop/server software, Hyper-V, O365, SharePoint, Teams, MDM, Draytek, and VPN.
- Learn and understand the intricacies of existing systems.
Requirements:
- Strong technical knowledge of Microsoft technologies and industry-standard systems.
- Proven experience in a technical support role and team management.
- Ability to learn new technologies and systems quickly.
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