Information Technology Lead

1 week ago


Graig Penllyn, United Kingdom Tailwind Information Technology Ltd Full time

Estimated salary for this role is £50,000-£60,000 per annum, depending on experience.

About the Role

We are seeking a skilled IT Manager to join our team at Tailwind Information Technology Ltd in Cardiff. As an IT Manager, you will be responsible for managing a small team of Helpdesk/1st & 2nd Line Engineers and providing technical support and guidance on industry-standard technologies.

This is a hybrid role with the expectation of being onsite 2-3 days a week, although some weeks may require less or more time. The main office is based in Cardiff, but there may be occasional travel to sites within a reasonable distance.

Main Responsibilities:

  1. Manage a small team of technical support engineers.
  2. Provide technical guidance and support on Microsoft laptop/desktop/server software, Hyper-V, O365, SharePoint, Teams, MDM, Draytek, and VPN.
  3. Learn and understand the intricacies of existing systems.

Requirements:

  1. Strong technical knowledge of Microsoft technologies and industry-standard systems.
  2. Proven experience in a technical support role and team management.
  3. Ability to learn new technologies and systems quickly.


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