IT Infrastructure Specialist

2 weeks ago


Graig Penllyn, United Kingdom Tailwind Information Technology Ltd Full time

Experienced IT professionals are sought after by Tailwind Information Technology Ltd for a unique 6-month contract opportunity. Located in Cardiff, the successful candidate will oversee a small team of Helpdesk/1st & 2nd Line Engineers and provide technical guidance on industry standard technologies.

This hybrid role requires an average of 2-3 days onsite per week, with flexibility to adjust as needed. The main office is based in Cardiff, but occasional travel to other sites may be required.

Key Responsibilities:
  1. Manage a team of Helpdesk/1st & 2nd Line Engineers.
  2. Provide technical support and guidance on Microsoft software, Hyper-V, O365, SharePoint, Teams, MDM, Draytek, and VPN.
  3. Leverage existing systems and adapt to new technologies.
Required Qualifications:
  1. Strong technical knowledge of Microsoft products, including laptop/desktop/server software.
  2. Proven experience in technical support roles and team management.
  3. Able to learn quickly and efficiently.

The estimated salary for this position is around £50,000 - £60,000 per annum, depending on experience.



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