Neighbourhood Team Leader
1 week ago
We are seeking a highly motivated and experienced Neighbourhood Team Leader to join our team at Fairhive. As a key member of our organization, you will play a vital role in delivering high-quality services to our customers and contributing to the success of our business.
Key Responsibilities- Lead and manage the delivery of a comprehensive and responsive neighbourhood management service, ensuring high levels of customer service, service delivery, and satisfaction.
- Ensure tenancies are supported and sustained, and that tenancy conditions are effectively enforced and tenancy management issues are correctly assessed and addressed in accordance with our policies and procedures.
- Be responsible for the delivery of an integrated and progressive neighbourhood management service, working closely with the Housing Services Manager to achieve our strategic aims and objectives.
- Lead and manage the tenancy management, tenancy sustainment, safeguarding, and ASB services, delivering in line with our strategic aims and objectives, including the effective and efficient use of resources.
- Provide leadership and direction to the Neighbourhood Management Team, leading the development and implementation of policies and procedures, plans, and processes, and being accountable for their delivery.
- Investigate complaints and ensure that the services we provide are able to meet the needs and satisfaction of customers, whilst being able to demonstrate customer focus and cost effectiveness in accordance with our Customer Commitments and Equal Opportunities Policies.
- Develop and lead initiatives that enable effective collaborative working partnerships with other internal teams and external agencies to ensure positive outcomes for our customers and for us in accordance with our neighbourhood management and overall organisational service objectives.
- Support the Housing Services Manager to ensure that we deliver services within the agreed budgets, to help monitor budgets in accordance with our financial monitoring framework, standing orders, and financial regulations.
We are looking for someone who can take ownership of a variety of projects and who enjoys working with a diverse range of people. You will understand the importance of delivering an efficient and effective service to colleagues and customers.
For this role, you will need:
- A degree, a relevant professional qualification, or equivalent experience, in neighbourhood management.
- Direct experience of leading and managing a team, including leading/managing ASB, as well as thorough knowledge of the concepts that underpin the neighbourhood management area of work, including housing/ASB legislation.
- The ability to effectively apply your experience and knowledge to improve customer service, service delivery, and customer satisfaction.
- Strong verbal and written communication skills, with the confidence to communicate across all levels of the business.
- Strong organisational, time management, administrative, and prioritisation skills.
- Good IT skills.
- A commitment to the promotion of equality and diversity in service delivery.
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Neighbourhood Team Leader
4 days ago
Aylesbury, Buckinghamshire, United Kingdom Fairhive Full timeAbout the RoleWe are seeking an experienced and ambitious individual to lead our Neighbourhood Team as a Neighbourhood Team Leader. As a key member of our team, you will be responsible for delivering a comprehensive and responsive neighbourhood management service that ensures high levels of customer service, service delivery, and satisfaction.Key...
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Aylesbury, United Kingdom Fairhive Full timeFairhive is a non-profit organisation with a mission to provide affordable housing to our community. We are seeking a Neighbourhood Team Leader to join our team, who is well organised, confident with computers and great with people. The successful candidate will be responsible for leading our neighbourhood teams and working closely with our community to...
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Aylesbury, Buckinghamshire, United Kingdom Fairhive Full timeAbout FairhiveFairhive is a non-profit affordable housing provider with a strong ambition to provide affordable housing to our community. We already provide affordable housing to more than 20,000 people, but we want to do more. That's why we are striving to provide 1,000 additional homes.Our TeamWe are a friendly and busy team that is looking for a...
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Aylesbury, Buckinghamshire, United Kingdom Fairhive Full timeJob OverviewWe are seeking a highly organized and confident individual to join our team as a Neighbourhood Team Leader. As a key member of our team, you will be responsible for leading and managing our neighbourhood teams to achieve our goals and objectives.Fairhive is a non-profit affordable housing provider with a strong commitment to providing...
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Aylesbury, Buckinghamshire, United Kingdom Fairhive Full timeAbout FairhiveFairhive is a non-profit affordable housing provider with a strong ambition to provide affordable housing to our community. We already provide affordable housing to more than 20,000 people, but we want to do more. That's why we are striving to provide 1,000 additional homes.Our TeamWe are a friendly and busy team that is looking for a...
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Aylesbury, United Kingdom Fairhive Full timeAre you well organised, confident with computers and great with people ? Fairhive are looking for a Neighbourhood Team Leader to join our busy and friendly team ! Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community but we want to do more. That’s why we are...
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Neighbourhood Team Leader
5 days ago
Aylesbury, Buckinghamshire, United Kingdom Fairhive Full timeAbout the RoleWe are seeking a highly motivated and experienced Neighbourhood Team Leader to join our team at Fairhive, a non-profit affordable housing provider with a strong commitment to delivering high-quality services to our customers.The successful candidate will be responsible for leading and managing a comprehensive and responsive neighbourhood...
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Aylesbury, United Kingdom Fairhive Full timeAre you well organised, confident with computers and great with people ? Fairhive are looking for a Neighbourhood Team Leader to join our busy and friendly team !Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community but we want to do more. That's why we are...
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Aylesbury, Buckinghamshire, United Kingdom Fairhive Full timeAre you well organised, confident with computers and great with people ? Fairhive are looking for a Neighbourhood Team Leader to join our busy and friendly team ! Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community but we want to do more. That's why we are...
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Aylesbury, Buckinghamshire, United Kingdom Fairhive Full timeAre you well organised, confident with computers and great with people ? Fairhive are looking for a Neighbourhood Team Leader to join our busy and friendly team ! Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community but we want to do more. That's why we are...
