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Neighbourhood Team Leader
2 months ago
We are seeking a highly motivated and experienced Neighbourhood Team Leader to join our team at Fairhive, a non-profit affordable housing provider with a strong commitment to delivering high-quality services to our customers.
The successful candidate will be responsible for leading and managing a comprehensive and responsive neighbourhood management service, ensuring high levels of customer service, service delivery, and satisfaction are provided to our customers.
Key Responsibilities:
- Lead and develop the delivery of a neighbourhood management service that meets the needs of our customers and stakeholders.
- Ensure tenancies are supported and sustained, and tenancy conditions are effectively enforced and managed.
- Manage the tenancy management, tenancy sustainment, safeguarding, and anti-social behaviour (ASB) services, delivering in line with our strategic aims and objectives.
- Provide leadership and direction to the Neighbourhood Management Team, leading the development and implementation of policies and procedures, plans, and processes.
- Investigate complaints and ensure that the services we provide meet the needs and satisfaction of customers, whilst demonstrating customer focus and cost effectiveness.
- Develop and lead initiatives that enable effective collaborative working partnerships with other internal teams and external agencies to ensure positive outcomes for our customers and for us.
- Support the Housing Services Manager to ensure that we deliver services within agreed budgets and monitor budgets in accordance with our financial monitoring framework, standing orders, and financial regulations.
About You
We are looking for someone who can take ownership of a variety of projects and who enjoys working with a diverse range of people. You will understand the importance of delivering an efficient and effective service to colleagues and customers.
Requirements:
- A degree, a relevant professional qualification, or equivalent experience, in neighbourhood management.
- Direct experience of leading and managing a team, as well as thorough knowledge of the concepts that underpin the neighbourhood management area of work, including housing and ASB legislation.
Benefits:
- 28 days holiday plus Bank Holidays (pro rata for part-time).
- Discretionary performance-related payment.
- Contributory pension scheme.
- Flexible working.
- Health Cash Plan.
- Workplace Options Employee Assistance Programme.
- Employee discount scheme.
Equality and Diversity Commitment:
Fairhive is committed to becoming a leader in our field, providing quality affordable homes and investing in our community's diverse communities. We welcome applicants from ethnic minority backgrounds and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader.
