Service Centre Representative
2 weeks ago
Role Overview:
We are seeking an exceptional Service Centre Representative to be the face of our Exeter Site, EX5 2GB. As a key member of our team, you will provide top-notch customer service both internally and externally.
Main Responsibilities:
- Ensure day-to-day customer-facing activities within the Service Centre meet required standards
- Handle internal and external visitors appropriately
- Act as Service Centre Receptionist when necessary
Key Performance Indicators:
You will be measured on customer satisfaction, requiring a high level of attention to detail and exceptional problem-solving skills.
Requirements:
- Excellent communication and teamwork skills
- Ability to build effective relationships to deliver great service quality
- Calm under pressure with a willingness to go the extra mile to resolve issues
Work Schedule and Compensation:
The role is available Monday to Friday, 3:00pm to 7:00pm, with an hourly rate of £12.25 per hour.
Shift Premium and Benefits:
- Extra £2.65 per hour after 7:00pm
- Extra £1.15 per hour on Saturdays
- Extra £2.15 per hour on Sundays
- This is a temp-to-perm position with various benefits
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